Reopening
Updated September 22, 2021
VACCINATION REQUIREMENTS
The Ontario Government has announced that starting on September 22, 2021, they will require patrons of some non-essential businesses and settings to be fully vaccinated and provide proof of their vaccination status to gain access. These businesses and settings include gyms, restaurants, sports venues and more(see chart below for requirements).
New Entrance & Proof of Vaccination Guidelines
People are considered fully vaccinated after receiving the full series of a COVID 19 vaccine or combination of COVID-19 vaccines approved by World Health Organization (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series) and 14 days have elapsed since their final dose.
| Group/Activity | Proof of Age/Identification | Proof of Vaccination |
| Adult (18+) patrons accessing the facility for any purpose, including parents or guardians of youth participating in an organized sport | Required | Required |
| Children under the age of 12 (any activity) | Required | Not Required |
Youth 12-17 years of age actively participating in organized sport, including training, practices, games, and competitions. Examples include:
|
Required |
Not Required |
| Youth 12-17 years of age in the Fitness Centre, Group Fitness, spectating an event, or non-sport activities | Required | Required |
| Volunteers, Coaches, Officials any age Must be on a pre approved roster. |
Required | Not Required |
| Team Aquatic Supplies Customers Enter via South Entrance without needing to go through screening. |
Not Required | Not Required |
| Food & Beverage Take Out Enter through South Patio Door |
Not Required | Not Required |
| Food & Beverage Dine In Available only for customers who are in the building for a reservation |
Required | Required |
* Requirements are subject to change
NEW! ENTRANCE LOCATIONS
| Entrance | Flow | Who |
| South Entrance |
Entrance & Exit | Members, Students, Leagues, Rentals, Team Aquatic Supplies |
| South Patio Door |
Entrance & Exit | Food & Beverage Take Out |
| North Entrance | Entrance & Exit | Exclusively for Staff, Club Athletes & Parents, CSIO/HP |
| East Entrance | Accessible Exit Only | |
How does this impact Toronto Pan Am Sports Centre users?
To accommodate these changes, we will be changing our main access point from the East to our South Entrance for most users.
All users of the facility will be asked to show proof of age even if they do not need to show proof of vaccination.
We ask that you are patient with our staff as we implement these new mandates.
Steps to Confirm Vaccination Status Upon Arrival
1. Staff will confirm your reason to be at the Centre
2. COVID-19 Health Screening
3. Provide proof of age/ID
4. Provide proof of vaccination or medical exemption (if applicable)
5. Scan in with your Membership Card, Student Card, Key Tag or TPASC Fitness App
It is the discretion of the individual to determine whether they would like to disclose their vaccination status. Should they make the decision not to divulge this information, they will not be permitted to access the Toronto Pan Am Sports Centre.
Proof of Vaccination
Currently, vaccine receipts are available in PDF form to be downloaded or printed to your computer, phone or tablet.Ontarians who received their first or second dose of the COVID-19 vaccine out of province should contact their local public health unit to record their information and receive proper documentation. Both proof of identity along with proof of vaccination will be required.
Individuals can provide proof of immunization by downloading or printing their vaccine receipt from the provincial booking portal, or by calling the Provincial Vaccine Booking Line at 1-833-943-3900.
Currently, vaccine receipts are available in PDF form to be downloaded or printed to your computer, phone or tablet.Ontarians who received their first or second dose of the COVID-19 vaccine out of province should contact their local public health unit to record their information and receive proper documentation. Both proof of identity along with proof of vaccination will be required. Individuals can provide proof of immunization by downloading or printing their vaccine receipt from the provincial booking portal, or by calling the Provincial Vaccine Booking Line at 1-833-943-3900.
Proof of Age/ID
Acceptable Documents (original, copies or photo are acceptable)
* Birth Certificate
* Citizenship Card
* Driver’s License
* Government (Ontario or other) issued identification card, including health card
* Indian Status Card /Indigenous Membership Card
* Passport
* Permanent Resident Card
* or any ID that displays name and birthdate
Acceptable Documents (original, copies or photo are acceptable)
* Birth Certificate
* Citizenship Card
* Driver’s License
* Government (Ontario or other) issued identification card, including health card
* Indian Status Card /Indigenous Membership Card
* Passport
* Permanent Resident Card
* or any ID that displays name and birthdate
Upd
ate on Mask Policy
Masks will continue to be worn upon entry, in common areas and up until customers reach their field of play. Masks are only to be removed when engaged in activity, just prior to entry to the water, or stepping on the court. Some programming will remain mask optional and some mask mandatory.
Medical Exemptions Procedure
Patrons with a medical exemption are required to present identification and a written document stating the individual is exempt for a medical reason. You will also need to show a government ID to confirm your identity.
Parent Access
Parents/guardians dropping off their children 12 years of age and under can take their child to their Field of Play only if they are fully vaccinated and then wait in the designated areas listed below :
- Food & Beverage
- Training pool gallery on level 2
- East gallery Competition pool with physical distancing from other parents/caregivers
Changes to Programming
1. More mask optional times in the Fitness Centre
2. While participating in sport activities in the Field House you may remove your mask
3. More group fitness classes will return to the Studios
OPEN PUBLIC AMENITIES
Change Rooms - Aquatics
Change Rooms - Field House
Change Room - Universal
Climbing Wall
Field House
Fitness Centre (Level 1 & 2)
Food Court
Outdoor Group Fitness Space North
Outdoor Group Fitness Space South
Training Pool
Studios
Change Rooms - Aquatics
Change Rooms - Field House
Change Room - Universal
Climbing Wall
Field House
Fitness Centre (Level 1 & 2)
Food Court
Outdoor Group Fitness Space North
Outdoor Group Fitness Space South
Training Pool
Studios
CLOSED PUBLIC AMENITIES
Track: Walking/Running
Track: Walking/Running
FACILITY HOURS OF OPERATION
Monday to Sunday: 6:00 am - 10:00 pm
ACCESS
To access the Fitness Centre, Field House Drop-Ins or Swimming, you will continue to reserve a time through the self-service portal at tpasc.ezfacility.com or by calling customer service at (416) 283-5222.
Entrance
All program participants will continue to enter through the East Entrance and exit out the South Entrance
The North Entrance continues to be exclusively for staff, and teams and should not be used by the general public.
Parking
Parking for the general public will be in the South Parking Lot. Regular parking rates will resume on July 16, 2021.
How to Access the Facility
- Read & sign our updated waiver if you haven't already
- Register for a self-service account
- Download the TPASC Fitness App (optional - but will make life easier!)
- Book your time up to 48 hours in advance
Membership Holds
We are continuing to offer membership holds free of charge until December 31, 2021. If you would like to continue your membership hold once we re-open the facility this summer, please complete this form.
UPDATED MASK POLICYMasks must be worn at all times in the Centre. If participating in physical activity, masks may be temporarily removed. When travelling between exercises or activities, you must put your mask back on. There will also be reservation times where masks will be worn at all times, including during physical activity.
AQUATICS
There will be one person per 25m lane.
FIELD HOUSE
Field House Drop-In Sessions
There will be Badminton, Pickleball, Shootaround Basketball 17+, and Table Tennis drop-in times available.
Schedule subject to change. Please visit www.tpasc.ca/schedule for updated schedule information.
FITNESS CENTRE
Sessions are available to members, students, or anyone who purchases a day pass.
Level 1: 28 members per session
Level 2: 17 members per session
Access to the Fitness Centre will continue to be based on a reservation system. You will be able to reserve a time slot for the first floor and second floor. To register and start to book your time slot you can visit www.tpasc.ca/signup
Additional Fitness Centre Safety
Personal Space
One person per space, no exceptions
Flow Arrows
Follow these directions while in the Fitness Centre
Safe Work Area
Stay in these areas while using equipment
No Entry
Do not enter these areas
5 STEPS TO A SAFE WORKOUT
- Be mindful of other's personal space
- Maintain a 3-metre distance from others while exercising
- Wear a mask while moving around the Fitness Centre
- Do not move equipment around the centre
- Wipe your equipment down before & after use
FOOD COURT
Tim Hortons
Monday to Friday: 8:00 am - 6:00 pm
Saturday to Sunday: 8:00 am - 3:00 pm
Pizza Pizza
Monday to Friday: 11:00 am - 2:00 pm
Poolside’s
Monday to Friday: 11:00 am - 2:00 pm
Booster Juice
Monday to Friday: 9:00 am - 6:00 pm
Saturday to Sunday: 9:00 am - 3:00 pm
Health & Safety Principles
It is currently understood that SARS-COV-2 is spread through the air by droplets from coughs and sneezes but also aerosolized even by talking. It may also spread by contact with surfaces that COVID-19 carriers have previously touched as the virus may live on surfaces for days. In order to ensure safety both for staff and users the factors of health checks upon arrival, physical distancing, the use of barrier devices, and enhanced cleaning and disinfection of high-touch surfaces and equipment will be of paramount importance to keep staff and customers safe.
Health Checks Upon Arrival
- Upon arrival both staff and users will be required to check in for verification that they are authorized to be on site. Access is limited to only those with authorization to enter for each phase.
- A brief health questionnaire will be conducted (questions such as any COVID symptoms, have you been with anyone with COVID symptoms, have you recently travelled) to ensure very low risk.
- Entry to the building will be denied for anyone who answers as a risk either from the health questions or from the thermometer test and provided with instructions.
Physical Distancing
- Physical distancing will be in place (2 metres/6 feet) for all users not living in the same household.
- Gathering restrictions will be in effect and enforced.
- Modified room occupancies have been determined to ensure physical distancing requirements to limit the possibility of exposure.
- Designated entries and exits for all staff and building users have been determined.
- Traffic flow is planned and signage used to maintain social distancing in corridors and stairwells. Floor decals guide traffic paths.
- Building users will arrive at the building already changed for their activities and changerooms will be closed to avoid physical distancing issues.
- The Universal Changerooms will open for designated aquatic users only as this changeroom has private change spaces that provide physical separation between users. Spaced-out access to the showers is for prior to swimming (heath regulation requirement) and not afterwards to keep traffic flowing out and to limit time in the building.
Masks and Other Barrier Devices
- Masks will be mandatory for all staff and users to be in the building during the COVID pandemic and masks. Users are expected to provide their own masks.
- Other PPE such as gloves, gowns, and face shields will be made available for staff and users as appropriate (e.g. for the provision of first aid).
- Plexiglass shields installed for Customer Service desks to protect workers.
- Masks will not be required in the swimming pools, instead physical distancing will be rigidly enforced.
- Masks will also not be required while eating but physical distancing will be assured through the provision of additional space provided for staff. Outdoor patio areas are expanded to provide the space for physical distancing.
Cleaning and Disinfection
- Enhanced cleaning and disinfection will take place for all high touch surfaces (e.g. door handles, Customer Service counters, automatic door operators, elevator buttons, toilet flush handles, etc.).
- Disinfectants used will be only those listed as approved against COVID on the Government of Canada website for use on hard surfaces.
- Extra cleaning staff will be scheduled for operational hours, dedicated to continuously disinfecting surfaces.
- Hand sanitizer will be available at all entrances to the building, including at the loading dock, as well as located in the building at entrances to fields of play, etc.
- All TPASC equipment (e.g. basketballs) will be disinfected by TPASC staff or by users. Sharing of equipment will not be permitted unless members of the same household. Some equipment will not be provided because it cannot be adequately disinfected (e.g. boxing gloves).
- Towel service will not be available.
- Disinfecting wipes will be available for Fitness Centre users to disinfect equipment prior to and after use.
- Soap and water are available in numerous locations throughout the building and cleaning staff are checking stock levels frequently.
- Overnight cleaning will be thorough with all surfaces cleaned and disinfected.
Air Handling
- Air handling units are state-of-the-art and, as always, continuously add fresh outdoor air, filter the air, and temper the air.
- Air handling unit (AHU) filters receive regular and timely filter changes.
- Preventative maintenance on AHUs is moved to overnight so that there is no downtime during operational hours.
- Additional fresh air will be added to the system, as possible, in consideration also of outdoor air temperatures.
Facility Hours and Modified Programming Schedules
Waiver
Before entering the facility, we ask you to read and sign our updated waiver that outlines our expectation of users of the facility. This makes sure everyone is on the same page and understands the new rules.
Program Offerings during COVID
- All Programs and activities are not offered where it is not possible to ensure physical distancing until we receive a green light from public health and the provincial government.
- The strategy to reserve times acts to restrict the number of users in individual rooms and for various equipment to ensure maximum safe numbers are not exceeded.
- Fitness equipment is moved and/or closed to ensure physical distancing.
- Programs are planned to ensure physical distancing and that requirements are met for each stage of opening and as per government directives.
- Events are not anticipated prior to 2021 and the return of events will be guided by the provincial government and public health.
Registration
- Pre-registration needs to be done for everyone using the facility regardless of whether you are a member, student, drop in, or are visiting the facility for another reason.
- Building entry and exit points have been fitted with scan out capability in addition to the already in place scan in functionality. This will enable contact tracing should it become necessary.
- You need to set up an account using our self service portal. Instructions are here for everyone
- You will not be permitted to use the facility without registration. If you need any help, please reach out in the chat, or call us at 416-283-5222.
Communication and Public Education
Traffic Flow and Signage
- Traffic maps, wayfinding signage and floor markings will guide traffic flow to ensure physical distancing.
- The main staircase connecting the three levels will have digital traffic signals to communicate and ensure one-way traffic at a time.
- Designated staff to help control movement of users.
- Seating in common areas removed and building users expected to leave the facility after their workout.
- Food and beverage area, once it is able to be opened, will have an entrance from inside the building and an exit out onto the expanded food and beverage patio with physical distancing between tables so that it is safe to remove masks. Floor markings will control traffic flow like the rest of the building.
Website, Mobile App & Screens
- Website facility information, requirements for access, registration processes, etc. to be provided.
- We have added a real time traffic counter so you can look at areas in the building and see how busy they are. You can access it from traffic.tpasc.ca
- We recommend downloading our TPASC mobile app. This will allow you to contactless transactions at food and beverage, carry your membership card,
- TV and video screens throughout the facility provide public education material on staying safe and training safe.
Handouts
- Handouts created for how to don and doff a mask safely, what to do if denied entry, how to add the App to your phone that allows a touch-free scan at entry and exit, information on the high performance waiver, etc.
Positioned Staff
- On-site security staff to assist with education, social distancing and mask compliance.
Staffing and Safety
- Personal Protective Equipment (PPE) – all staff will be provided with and trained on appropriate PPE (e.g. gloves for handling money, masks for all staff, etc.)
- Specialized protective equipment will be implemented, such as plexiglass shields at all service desks and food counters and medical PPE for first aid staff to offer full protection.
- Reconfigured workspaces where necessary.
- Modification of duties to support physical distancing.
- Modified behaviour guidelines – physical distancing, no shaking hands, no touching clients.
- Staff scheduled to reduce the number of staff who are in at once.
- Continue to have remote working for some positions where possible to maximize physical distancing guidance.
- Meeting room added as a dedicated lunch space to permit physical distancing with masks off away from work areas.
- Additional sick days for COVID-related symptoms to keep the workplace safe.
Closing
Toronto Pan Am Sports Centre (TPASC) is, and always will be, a safe and clean place to come for health and fitness needs. Even though many of our daily routines will be changed, we will bring people back together. Our journey will continue. We will get through this together and TPASC will become a community hub once again.
As we reopen the Centre, we do so with cautious optimism. We know our customers want to come back; we want them back as well, but we must do so in a safe and structured manner.