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Toronto Pan Am Sports Centre Mobile App Privacy Policy

Welcome to the Toronto Pan Am Sports Centre Inc. (the "Toronto Pan Am Sports Centre") web and mobile solution that allows you to manage your relationship with us, plan and track your fitness activities, order and pick up food and beverages from our on-site food outlets, and participate in our loyalty program (the "App").

At the Toronto Pam Am Sports Centre, we know that privacy and security are important to you. This Privacy Policy describes our personal information practices in relation to the App, so that you can understand how we collect, use, and otherwise handle your personal information when you use the App.

Table of Contents

  • Collection and Use of Information
  • Sharing of Information
  • Safeguarding and Retention of Personal Information
  • Access to and Correction of Personal Information    
  • Updates to the Privacy Policy
  • Contact Us

Collection and Use of Information

We collect and use information in the circumstances set out below.

Registration. You are required to register or sign in to use the App. When you register, we collect your full name, email address, mobile phone number, password, and affiliation to the Toronto Pan Am Sports Centre. We use this information to create and administer your account and to verify your mobile phone number (which we use when you order food or beverages using the App). We use your stated affiliation to better understand our relationship, so that we can recommend relevant services and App features to you.

Sign-in Partners. You have the option to sign in to the App from your Facebook account or Google account (“Sign-in Partner”). If you chose to connect using a Sign-in Partner, you may authorize us to collect certain information from your profile (e.g., name, username, email address, profile picture, gender, friend list, or other information you make available). You may be able to control what information you provide us within the preferences or settings of your Sign-in Partner account. We may use this information to personalize your experience on the App.

Using the App. When using our App, you will have the option to link your TPASC Member Card, University of Toronto student card, City of Toronto Keytag, TPASC Track Keytag, or other league/event identifiers. If you choose to link this information, it is used to connect your App profile with your Toronto Pan Am Sports Centre profile, so that you can use your mobile phone to enter our facility and earn loyalty points for your activities. With your consent, we may collect your location information so that we know when you are close by, allowing the App to display the barcode you need to access the facility when you arrive. We may also collect information that you enter through the App's secure portal, which after signing in using your website log-in information, you can use to book classes, track your work-out history and fitness goal progress, and to otherwise manage your relationship with us. We use this information to provide you with the services you request.

General Inquiries. When you ask a question using the Live Chat function and ask us to respond to you by email, or otherwise contact us with a question or inquiry, we collect your name, email address or other contact information, and any information you have included in your message. We use that information to respond to your query and to maintain a record of our communications with you.

In-App Purchases. Our App allows you to purchase food and beverages from applicable Toronto Pan Am Sports Centre food outlets through the App. If you choose to make in-App purchases, we collect certain personal information, including your name, email address, photo (if uploaded), billing address, and payment card information. With your consent, the App may access your device's camera to scan your credit card to avoid the inconvenience associated with manually inserting your card number. We use this information to process your payment and facilitate the fulfillment of your food or beverage purchase by the food outlet from whom you have ordered. Unless you delete it, your payment card information is automatically kept on file for your convenience.If you wish to order from Tim Hortons, our App will direct you to the Tim Hortons app, which is governed by Tim Hortons' privacy policy. In addition, our food outlet employees may collect and use anonymized data related to your orders (such as time of order, time ordered, and item customizations) for accounting and product improvement purposes.

Loyalty Program. All App users are automatically enrolled in our loyalty program. To provide you with rewards, we may collect your order information (including dollars spent, whether you have re-ordered the same item, and whether you have ordered on back-to-back days), information about whether you have rated or reviewed an order, and whether you have opened your messages. If you use the App's barcode to enter the facility, we may also collect information about the number of times you've entered. We use this information to calculate your points, which you may then use to enter into a contest to win rewards. See here for more details.

Push Notifications. If you provide your consent to receive push notifications, we may send push notifications to your mobile device to provide you with App updates and other relevant information. We may also send you push notifications to ask for your feedback on our products and services, and to inform you about other site features we think may interest you. If you wish to stop receiving push notifications from us, you can turn off push notifications for the App in the settings of your mobile device.

In-App CommunicationsWe may send you certain communications to your inbox within the App. The default settings on the App are set to send you our communications. You can opt-out from receiving these messages by using the "Managing Inbox Subscriptions" menu, available under "More" from the App home page. Please note that you may continue to receive certain transactional and account-related electronic messages from us.

Invite a Friend. The Invite a Friend feature on the App permits you to send email to other individuals that might be interested in the Toronto Pan Am Sports Centre. This feature requires you to submit the name and email address of the recipient. We do not use the email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message.

Usage Information & Analytics. When you use the App, we collect information regarding your device type, operating system and version, carrier provider, unique device identifier, language setting, and the date and time that the App accesses our servers. We use this information to help us understand the activity on our App, to monitor and improve our App, and to tailor your in-App experience. In addition, we may use third party service providers to collect analytical information about your use of the App, such as the App features used and time spent on the App, to help us tailor your in-app experience, improve our products and the quality of our App, and to manage and analyze data in order to better understand our users.

Sharing of Information

We do not sell, trade, or otherwise transfer or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by applicable law.

Food Outlets. To fulfill your food and beverage orders, we will share your full name with the restaurant each time you submit an order. We do not provide participating restaurants with your credit card information or email address. This is required to administer the service delivery process and to enable you to pick up your order.

Service Providers. Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. We may use service providers for certain functions such as processing your payments, hosting our data, and sending our communications. Our service providers are given the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Your personal information may be maintained and processed by us, our affiliates, and our third-party service providers in Canada, the United States, or other jurisdictions.

Legal and Compliance. We and our service providers may disclose your personal information where required or permitted by applicable Canadian, U.S., or other law or legal process.

Safeguarding and Retention of Personal Information

We have implemented reasonable administrative, technical and physical measures designed to safeguard the information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure.

We restrict access to information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements. Our employees are also contractually required to keep any information they access confidential.

We have information retention processes designed to retain information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

Access to and Correction of Personal Information

Subject to applicable law, you may have the right to access, update and correct inaccuracies the information we hold about you. To request access to or correct, you may contact us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

Updates to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our personal information practices. We encourage you to periodically review this Privacy Policy often for the latest information about our personal information practices.

Contact Us

If you have questions, concerns or complaints about this Privacy Policy or the manner in which we or our service providers treat your personal information, please contact our Privacy Officer at:

875 Morningside Ave

Toronto, Ontario M1C 0C7